Read what our customers say about us...

Here at Lyco we always want to deliver the best quality products and exceptional customer service.  To check we’re hitting the mark, we actively measure how well we’re doing on a daily basis.  One of the ways in which we do this is to read the feedback that we receive from our customers via ‘feefo’ - an independent review company that collects feedback from genuine customers.  We read each and every one of these independent reviews and then look to make any changes that will improve our service and product offering to you, our customers.  And we’re really proud to say that over the past few years, we’ve won 5 gold service awards and we’re delighted that we have been made a Feefo Platinum Trusted Merchant for 2020, awarded to companies that have continuously achieved a gold service award for service.

Take a look below at some of the latest reviews from our customers and, as always, if you’ve got any questions on how ‘feefo’ works, please contact us.


"Very fast and excellent service with good product range and price."

"Product was what I requested. Came one day later and cheaper than the shop where I originally bought them from. Incidentally I have been to the shop three times still waiting for them. Will be looking here first in future.
Great work keep it up."

- Mr Edward R Marr

"Knew what I wanted, helpful, good service and will use again"

- Richard

"Simply the best!"

- Keith Hardie

"Excellent all round"

I Have bought from Lyco before - always such good value and quick and efficient service - also very helpful on the phone highly recommended

- Stella French

"Highly recommended"

"I was really pleased with all aspects of this purchase; good communication by email, not too long a wait, well packaged and very pleased with the product. We have been searching for new lighting for months and this is
perfect for our needs."

- Ann Taylor

"We shall definitely use you again"

- Raymond Mouzer

We are very proud of the service we provide to our customers. The service you receive helps set us aside from other online retailers and this is why we place such a high importance on ensuring that customer satisfaction is at the heart of everything we do.

We have won numerous awards for great service and always invite customers to leave comments after every order they receive. These are then shown, un-edited, on our website and at Feefo.com, an independent feedback forum, where we consistently receive 98% satisfaction.

Here is a sample of some of our latest customer feedback:

Fast and helpful and positive advice from an email query. Informative website

Lyco always seem to go that extra mile to help me out when I'm looking for something awkward. The customer service team have a high level of professionalism whilst maintaining a friendly, approachable and helpful manner. I would say they're your best asset!

Customer service team always helpful. Excellent prices and value for money

Ordered at 16:40 & goods arrived before 10am next morning. Cant get better than that!

Lyco has a well laid out web site which contains all the information needed to make a purchase. Delivery is quick and item securely packed.

I have bought from Lyco for almost 20 years and have always been pleased with the products and service received from them.

Super service from start to finish, easy to order, delivery was fast, communication was excellent.

Delivered on time and quickly. Can't ask for more from an online retailer. Very pleased, will be back again.

This is the first time I have used this company and I was very impressed with the service and fast delivery. Will definitely use them again.

Just wanted to say many thanks for such a fast and prompt service. The fluorescent tubes arrived very well packed and safely. Excellent service for which I am very grateful.

The service was very quick and the light is just right. Excellent.

The service I received was very good. Nothing could be easier than buying on line, no fuss and delivery time excellent.

The web site was really comprehensive and the service was second to none I will be using this web site again, the selection that they have is excellent.

Good and easy to deal with. A very good choice of products with keen prices. Quick delivery. I will be ordering more from Lyco.

This was the first time I had used Lyco.The website was easy to use and I found exactly what I wanted. Ordered in the afternoon and delivery arrived next morning. I would recommend Lyco to anyone.

I have always had a first class service from Lyco, with goods very well packed and delivered the next day. In the rare occasion that a bulb arrives "dud" there has never been any difficulty whatsoever in replacing it.

Good range, good prices, nice website, good quality, excellent delivery - what more do you want? .

First time of using Lyco, will definitely use them again. Excellent product range and first class service .

Great service, good response time to queries and great communicators - wish all companies had your quality of staff.

To see the full range of our independant testimonials please take a look at our Feefo reviews.

Want to know more about Lyco? Take a look at our